RelayiQ Customer Support
Customer Support Guidelines and Procedures
RelayiQ Support is included with your monthly product subscription. It includes access to new versions and product updates including new features and bug fixes. At RelayiQ we take pride in our responsiveness to our customers. There are 3 ways to access Customer Support for RelayiQ.
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Email - support@relayiq.com
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Phone - 1-833-RELAYIQ (Press 1 for Support)
Communications
It is our goal to exceed your expectations as a customer. As we work with you on your issues or questions, we strive to communicate both timely and effectively.
Knowledge Base
Not all issues that come to support result in product bugs or enhancements. You can contact support for any type of question you may have on the product or your implementation. In our Customer Portal, we have included a Knowledge Base that should help solve frequently asked questions and known issues.
Response Times
We have set response time goals for issues that should help you understand the timeline of our processes regarding the priority of your issue. With your priority in mind, we will communicate status and next steps in a timely manner to move your issue to resolution.
Priorities
Upon creation of your issue, you can set your issue’s priority to reflect your business situation. Your issue’s priority may change from when you initially submitted it depending on your timeline, an acceptable workaround, or new information. With your consent, we may recommend that we upgrade or downgrade the priority of your issue to reflect the most current situation.