Question 1

Where can I get help?

Accepted Answer

Send an email to: support@relayiq.com
Call: 1-833-RELAYIQ
Visit Support Portal: https://winnowanalytics.atlassian.net/servicedesk/customer/portal/2

Question 2

How do I get started with RelayiQ?

Accepted Answer

Go to the "Free Trial" button at the top of the home page and click create an account!

Question 3

Is there a free trial?

Accepted Answer

Yes, when you set up an account you will receive a 2 week free trial.

Question 4

What channels can be used to send insights?

Accepted Answer

Currently we support email, slack, sms and mms text messaging. However, if your organization has adopted a different channel, we will easily integrate with that.

Question 5

Can I subscribe someone else to receive text alerts?

Accepted Answer

Yes, but the recipient must opt-in for text alerts first by texting START to +1 617-340-2220. Prior to opting-in, they will receive email alerts that include instructions for text opt-in.

Question 6

Are text messages included?

Accepted Answer

SMS and MMS text messaging will be an additional charge based on volume.

Question 7

Can I cancel my account?

Accepted Answer

Yes, please contact support@relayiq.com.

Question 8

What happens to the data from my dashboards that are used in the alert?

Accepted Answer

The data is processed in memory to detect alert conditions.  When the processing is complete, the data are destroyed.

Question 9

What happens if an alert fails?

Accepted Answer

Your organization's RelayiQ administrator will receive a weekly report summarizing alert statistics.

Question 10

Can I cancel an alert set up by someone else?

Accepted Answer

Yes.  Each alert contains a link that allows the recipient to manage channels, frequency and thresholds, or cancel the alert entirely.

Frequently asked questions